Privacy policy
How The Fix handles your information when you book with us, on the website or in the app.
What we collect
- Your email address — how you sign in. We never set a password; we email you a one-time code.
- Your name and phone number — so the salon knows who is coming and can reach you about your appointment.
- Age and gender — optional. They only ever affect pricing, and you can leave them blank.
- Your address — only when you book a home service, so a stylist can reach you.
- Photos you upload — optional reference pictures of the look you want. Only you and the salon can see them.
- Your bookings and payments — what you booked, when, with whom and what it cost.
- A notification token — if you use the app and allow notifications, so we can tell you when your booking is confirmed or your stylist is on the way.
What we do not do
We do not sell your information, share it with advertisers, or use it to profile you. There is no third-party analytics or advertising SDK in the website or the app. We do not track your location in the background — a home-service address is something you type, once, for that booking.
Who else sees it
- Salon staff — the stylist assigned to you sees your name, phone number, any note or photo you added, and the address for a home visit.
- Our payment provider handles your card details directly. We never see or store a card number.
- Our email and SMS providers receive your email address or phone number in order to deliver a message you asked for.
- Our hosting provider stores the data on our behalf, encrypted in transit and at rest.
How long we keep it
Your account details stay until you delete them. Records of visits and payments are kept for as long as the salon is required to keep business and tax records — but once you delete your account, those records no longer carry your name, email, phone number or address.
Deleting your account
You can delete your account yourself at any time, from your account page on the website, or from the Account tab in the app. See how account deletion works for exactly what is removed and what is kept.
Contact
Questions, or a request to see or correct what we hold about you: hello@salon.test or +2348000000000.